Return Policy

1. What are the conditions for returns or exchanges?

  • Our policy lasts 180 days. If 180 days have passed since your purchase, unfortunately, we may not be able to offer you a refund or exchange.
  • Your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any product returned that is used and/or not in the original packaging will be rejected and not sent back
  • If the product is defective or damaged when you receive it:

2. How to do?

Step 1: If it meets the points of return or exchange, please get in touch with info@urgarment.com within 24 hours after you get the parcel and provide us with pictures or other proof to support your claim. 

Step 2:  If your request is confirmed and approved, you can ship the parcel back to us through your local post office. 

*To return your product, you should ship the product to:

1) Important: For your package to clear customs smoothly, please fill in the value of your package as $5

2) Fill in phone number: +8613631172551

3)ATTN: Guangzhou Guanghong Technology Co., Ltd.

4)Address: Unit 319, Building 3, No.739 Qiaoxing Avenue, Shatou Street, Panyu Qu, Guangzhou, Guangdong, 511491, China

  1. You will be responsible for shipping fees to send the order back to our company and tax (If needed) for returning your item.
  2. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Step 3: Send the tracking number to info@urgarment.com. 

3. Who covers the return shipping fees for refunds?

The customer covers the return shipping fee.

4. When will you get the refund?

Upon receiving the return and verifying that the item meets our return policy requirements, we will process the refund within two days. Once the refund has been processed, you will receive a refund notification email. Refund time depends on your refund method and bank. Refunds are typically reflected in your account within 24 hours.

5. When will you get the exchange item?

We will ship the replacement item within two days of receiving your returned product.

6. Non-returnable items:

1) Gift cards

2) Customized products

3) Clearance Sale Items

4) Free Gift

7. Other non-refundable cases

The buyer is obligated to provide the correct address. If the package cannot be delivered or is discarded by the post office due to the buyer providing an incorrect address, we cannot request a refund. But we will do our best to achieve the redelivery of the package once it is returned to the warehouse.

 

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