Return and Refund Policy

Return Policy 

1. What are the conditions for returns or exchanges?

  • Our policy lasts 180 days. If 180 days have passed since your purchase, unfortunately, we may not be able to offer you a refund or exchange.
  • Your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any product returned that is used and/or not in the original packaging will be rejected and not sent back
  • If the product is defective or damaged when you receive it:

2. How to do?

Step 1: If it meets the points of return or exchange, please contact info@urgarment.com within 24 hours after you get the parcel and provide us with pictures or other proof to support your claim. 

Step 2:  If your request is confirmed and approved, you can ship the parcel back to us through your local post office. 

*To return your product, you should ship the product to:

1) Important: For your package to clear customs smoothly, please fill in the value of your package as $5

2) Fill in phone number: +8613631172551

3)ATTN: Guangzhou Guanghong Technology CO., Ltd.

4)Address: Room 319, Building 3, No.739 Qiaoxing Avenue, Shatou Street, Panyu, Guangzhou, Guangdong, 511491, China

  1. You will be responsible for shipping fees to send the order back to our company and tax (If needed) for returning your item.
  2. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Step 3: Send the tracking number to info@urgarment.com. 

3. Who covers the return shipping fees for refunds?

The customer covers the return shipping fee.

4. When will you get the refund?

When we receive the returned package, we will re-check the contents. If the requirements are met, we will process the refund immediately. You will get the refund within 2 days.

5. When will you get the exchange item?

We will ship the replacement item within two days of receiving your returned product.

6. Non-returnable items:

1) Gift cards

2) Customized products

3) Clearance Sale Items

4) Free Gift

7. Other non-refundable cases

The buyer is obligated to provide the correct address. If the package cannot be delivered or is discarded by the post office due to the buyer providing an incorrect address, we cannot request a refund. But we will do our best to achieve the redelivery of the package once it is returned to the warehouse.

 

Refund Policy

1. What is the refund method?

The refund will be credited back to your original payment method.

2. When will I receive my refund?

Upon receiving the return and verifying that the item meets our return policy requirements, we will process the refund immediately. Once the refund has been processed, you will receive a refund notification email. Refund time depends on your refund method and bank. Refunds are typically reflected in your account within 2 days.

3. What is the process for obtaining a refund when my original payment card is no longer active?

To ensure your security, we process refunds directly back to the original payment card used for the purchase. Don't worry if that card has since expired or been canceled—your bank will still accept the refund on your behalf. We recommend contacting your bank's customer service to ensure the funds are correctly applied to your account.

4. Why is there a discrepancy between the refund amount and the amount I received?

Please be advised that the refunded amount may be less than the original charge for the following reasons:

  1. Your financial institution may apply a commission or processing fee.
  2. Fluctuations in the foreign exchange rate may result in a different amount upon conversion.

For clarification on the final amount credited to your account, please direct your inquiries to your bank.

 

    Contact form