Order Cancellation & Modification

Orders Cancellation & Modification

Order Cancellation

  1. Cancel your order within the processing time

You can cancel your order within the processing time. But a processing fee of 8% of the total order amount needs to be deducted. (3.5% Shopify processing fee and 4.5% payment method processing fee)

Please contact info@urgarment.com within 24 hours after you apply a cancellation request inform us of your Order ID, cancellation reason. We will reply to you within 24 hours after we get your email. If your request if approved, the refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

  1. Cancel your order exceeds the processing time (order has been shipped)

In this situation, we are sorry that order cancellation is not acceptable. While you can sign it when it arrives, then apply a return based on our return policy.  

  1. Customized product orders cannot be canceled.

Order Modification

  1. Change your order within the processing time
  2. Change to products with the same value is free
  3. Change to products with a higher value, the customer should pay for the difference
  4. Change to products with lower value, we will refund the customer the difference in the form of Urgarment gift card
  5. The extra shipping cost caused by the order change should be paid by the customer
  6. The reduced shipping cost caused by the order change will be refunded to the customer in the form of Urgarment gift card
  7. Change your order within the processing time (order has been shipped)

In this situation, we are sorry that order cancellation is not acceptable. While you can sign it when it arrives, then apply a return based on our return policy.

And you can contact info@urgarment.com to apply a maximum 10% discount coupon for your next order.

 

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