Order Cancellation & Modification

Orders Cancellation & Modification

 

Order Cancellation

  1. Cancel your order within processing time

You can cancel your order within processing time. But a processing fee of 8% of the total order amount needs to be deducted. (3.5% Shopify processing fee and 4.5% payment method processing fee)

Please contact info@urgarment.com within 24 hours after you apply a cancellation request inform us your Order ID, cancel reason. We will reply you within 24 hours after get your email. If your request if approved, the refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

  1. Cancel your order exceed processing time (order has been shipped)

In this situation we are sorry that order cancellation is not acceptable. While you can sign it when it arrives then apply a return based on our return policy.  

 

  1. Customized product order cannot be canceled.

 

Order Modification

  1. Change your order within processing time
  2. Change to products with same value is free
  3. Change to products with a higher value, customer should pay for the difference
  4. Change to products with lower value we will refund customer the difference in the form of Urgarment gift card
  5. The extra shipping cost caused by order change should be paid by customer
  6. The reduced shipping cost caused by order change will be refund to customer in the form of Urgarment gift card
  7. Change your order within processing time (order has been shipped)

In this situation we are sorry that order cancellation is not acceptable. While you can sign it when it arrives then apply a return based on our return policy.

And you can contact info@urgarment.com to apply a maximum 10% discount coupon for your next order.

 

 

 

 

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