FAQ

FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at: info@urgarment.com

Q. Are you a dropshipper?
 
A. No, we own our inventory. We are responsible for order processing, delivery, return, and exchange, etc., and have a great guarantee for the quality and logistics distribution of the goods.

Q. Where do you ship from?

A. We ship from our partnered warehouses & factories located in China. 

Q. How long does it take to process an order?

A. It usually takes 1 day.

Q. Which currency will I be charged in?

A. We process all orders in USD. 

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to info@urgarment.com

Q. How can I pay?

A. We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club, Apple Pay, Google Pay, and PayPal.

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!

Q. If I enter my email address, will you sell my information?

A. We do not sell our customers' information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. Will I (the customer) have to pay customs?

A. For most countries, you will not have to pay customs, but it depends where you are located in.

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