FAQ

General Questions

Q: How does Urgarment fulfill orders?

A: We are not a dropshipper. We own and manage our own inventory. This allows us to take full responsibility for order processing, quality control, and logistics, ensuring a high-standard experience for every customer.

Q: Where are my items shipped from?

A: All orders are shipped directly from our primary warehouse in Panyu, Guangzhou, Guangdong, China.

Ordering

Q: Will I receive a confirmation number when I place my order?

A: Yes, an order confirmation number is sent to the email address provided immediately after your purchase. If you do not see it, please check your spam folder or contact us. You can track your order directly on our website using our Track Order page

Q: Who can I contact if I have a problem with my order?

A: For any inquiries or assistance, please reach out to our support team at info@urgarment.com. We are here to help!

Payment & Security

Q: Which currency will I be charged in?

A: All transactions are processed in USD. If you are purchasing from abroad, your bank may apply a standard currency conversion rate.

Q: What payment methods do you accept?

A: We accept all major payment methods, including Visa, Mastercard, American Express, JCB, Discover, Diners Club, Apple Pay, Google Pay, and PayPal.

Q: Is my payment information secure?

A: Absolutely. Our website uses SSL encryption to ensure that all personal and payment data is protected. Your security is our top priority.

Privacy

Q: Will you sell my information?

A: No. We respect your privacy. We do not sell or share customer data with third parties. Your email is strictly used for order updates and, if you opt-in, our brand newsletters and discount offers.