Refund policy

Returns & Exchanges

1.Returns:

To be eligible for a return:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we may not be able to offer you a refund or exchange.
Your item must be unused and in the same condition that you received it. It must also be in the original packaging.Any product returned that is used and/or not in original packaging will be rejected and not sent back.
Please send a tracking number to info@urgarment.com when you send the package.If you begin the return process, your return request will be accepted or rejected once we receive the return.We will not be held responsible for products that are lost in the mail when a return is sent in.
If the product is defective or damaged when you receive it:

We will check carefully before shipping and product will be well packed to avoid such problem. If it happens, please contact info@urgarment.com within 24 hours after you signed your order and provide us with pictures or other proofs to support your claim.

If your request is confirmed and approved:

You can choose return or replacement

After your return or replacement is finished, we will offer you a USD$5 gift card as compensation.

Non-returnable items:

1) Gift cards

2) Customized products

3) Sales Items

4) Gift

2.Refunds (if applicable)

Once your return quest is approved and your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.

Please refer to point 6 for the return address and the cost to be borne

3.Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@urgarment.com

4.Refunds(not applicable)

The buyer is obligated to provide the correct address. If the package cannot be delivered or is discarded by the post office due to the buyer providing an incorrect address, we cannot request a refund. But we will do our best to achieve the redelivery of the package once it is returned to the warehouse.

5.Exchanges (if applicable)

We accept exchanges only if the product is defective or damaged

If your request is confirmed and approved:

We will send you a new one (same item) within 1-3 business days after approved your request and send you a USD$5 gift card after the exchange is finished.

If you want to change to another different item in our website

For higher valuer products, you should pay for the price difference

For lower value products, price difference will be refund to you in the form of gift card

6.Shipping

A.To return your product, you should mail your product to:

Attn: Guangzhou Guanghong Technology CO.,Ltd.

Address: Unit 319, Building 3, No.739 Qiaoxing Avenue, Shatou Street, Panyu District, Guangzhou, Guangdong, China, 511400

You will be responsible for paying for your own shipping costs and tax (If needed) for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping of return will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.